We value your trust and devotion. To ensure a smooth and fair return process, please review our sacred item return policy below.
To be eligible for a return or refund for damaged or missing items, you must record an unboxing video while opening the package.
The video must clearly show the courier shipping label, seal, and the condition of the items as you unbox.
No Unboxing Video = Return Request Cannot Be Approved.
Initiate a return request within 5 days of product delivery.
An explicit unboxing video and clear photos of the defect are mandatory.
Approved refunds are processed to your account within 48 hours.
Before opening your parcel, start video recording. Capture the shipping label and the unboxing process clearly without cuts.
Go to "Order History" or Contact Us, provide your Order ID, and share your Unboxing Video along with photos of the damaged item.
Our support team will verify your proof within 24 hours. Upon approval, reverse pickup will be arranged.
Once the return is picked up or verified, your full refund is processed within 48 hours or replacement dispatched immediately.
Need assistance with your return?
